Player Wellbeing

Responsible Gaming
at abaji

abaji believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or emotional harm. Our responsible gaming framework gives every player in Bangladesh the tools, information, and direct support needed to stay in control at all times.

21+ Players Only
Deposit Limit Controls
Self-Exclusion Available
24/7 Support
Player Protection Tools

Controls Available on Your abaji Account

These tools are accessible through your account settings at any time. If you need help activating any feature, the abaji support team is available around the clock at [email protected].

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your abaji account. Once a limit is active, it cannot be increased without a mandatory 24-hour cooling-off period, protecting you from impulsive decisions made in the heat of the moment.

Session Time Limits

Define the maximum duration of a single gaming session. When your time limit is reached, abaji will automatically display a reminder and, if configured, log you out of the platform. Regular session breaks help maintain a healthy relationship with gambling and prevent fatigue-driven decisions.

Time-Out (Cool-Off)

Request a time-out period of 24 hours, 7 days, 30 days, or a custom duration. During a time-out, your account is temporarily suspended and you will not be able to log in, place bets, or access any games on the abaji platform. The time-out takes effect immediately upon request.

Self-Exclusion

If you feel you need a longer break, self-exclusion allows you to close your account for a minimum period of 6 months, up to a permanent closure. During self-exclusion, abaji will also suppress all marketing communications. This is a firm commitment — the exclusion cannot be reversed during the active period.

Reality Check Reminders

Enable periodic on-screen reminders that display how long you have been playing and your net win or loss for the session. Reality checks are a simple but effective nudge that helps players stay aware of time spent and money wagered, reducing the risk of losing track during extended sessions.

Loss Limits

In addition to deposit controls, you can set a hard cap on the amount you are willing to lose within a defined period. Once your loss threshold is reached, betting will be paused for the remainder of that period. This feature works alongside deposit limits to provide comprehensive financial protection.

Age Restriction

Strictly 21 and Above

The abaji platform is exclusively available to individuals who are 21 years of age or older. This requirement is not simply a policy preference — it is a firm platform rule that abaji enforces through mandatory identity verification at registration and at the point of withdrawal.

Every new account on abaji must complete a Know Your Customer (KYC) process that includes submitting a valid National ID card, passport, or other government-issued identification document. Accounts that cannot verify the player's age as 21 or above will be suspended and any funds held will be returned through the original deposit method.

21+
Age verification is mandatory. Players under 21 years of age are strictly prohibited from registering or using the abaji platform in any capacity.
NID
KYC required before withdrawal. All players must submit a valid government-issued ID before their first withdrawal is processed. This protects everyone on the platform.
Our Commitment

How abaji Protects Players

Responsible gaming is not a checkbox for abaji — it is a core principle embedded in how the platform is built, monitored, and staffed. The following commitments underpin everything we do in this space.

  • abaji's customer support team is trained to identify signs of problem gambling and to respond with empathy, offering tools and resources rather than encouragement to continue playing.
  • Automated monitoring systems flag accounts that display behavioural patterns associated with problem gambling — such as rapid deposit sequences, late-night extended sessions, or repeated failed withdrawal requests — for a human review.
  • abaji never advertises to players who have activated a time-out, self-exclusion, or responsible gaming flag on their account. Marketing communications are permanently suppressed for these players.
  • All promotional bonuses include clear wagering requirements and are never targeted at players showing signs of distress. Bonus eligibility is reviewed in the context of a player's responsible gaming status.
  • The platform undergoes regular third-party audits of its responsible gaming controls to ensure that safeguards remain effective and aligned with current best practices in player protection.
Know the Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to spot in yourself. Awareness is the first step toward taking control. Review the warning signs and self-assessment questions below honestly.

Common Warning Signs

  • Spending more money on gambling than you can comfortably afford to lose
  • Borrowing money from family, friends, or taking loans specifically to fund gambling activity
  • Chasing losses — placing larger bets to try to win back money already lost
  • Feeling restless, irritable, or anxious when you are unable to gamble
  • Neglecting work, studies, household responsibilities, or family commitments because of gambling
  • Lying to family members or close friends about how much time or money you spend gambling
  • Using gambling as a way to escape stress, depression, loneliness, or difficult emotions
  • Making repeated unsuccessful attempts to cut back or stop gambling entirely
Self-Assessment

Ask Yourself These Questions

If you answer "yes" to three or more of the following questions, we strongly encourage you to contact our support team or a professional gambling counselling service.

1
Have you ever gambled with money that was set aside for rent, bills, food, or other essential expenses?
2
Do you find yourself thinking about gambling throughout the day — reliving past wins or planning your next session?
3
Have you ever increased the size of your bets to get the same level of excitement you used to feel from smaller wagers?
4
Have you attempted to stop or reduce your gambling but found yourself unable to follow through on that intention?
5
Has gambling ever caused significant arguments, tension, or breakdown of trust within your family or close relationships?
6
Do you feel a compulsive need to return to gambling shortly after losing in order to recover what you have lost?
7
Has gambling affected your job performance, academic results, or your ability to meet professional commitments?
Getting Help

You Are Never Alone

If gambling has stopped being fun and started feeling like a problem, reaching out is the most important step you can take. abaji's support team is trained to handle these conversations with complete discretion, empathy, and without judgement.

When you contact us for responsible gaming support, you can request any of the following actions immediately: account time-out, deposit limit reduction, self-exclusion, or permanent account closure. All requests are actioned within one business hour and require no further documentation beyond your account login details for verification.

abaji also encourages players to speak with qualified counselling services if they feel their gambling behaviour is affecting their mental health or financial stability. Seeking professional support is a sign of strength, not weakness.

Contact abaji Support

Our responsible gaming support line is open 24 hours a day, 7 days a week, including public holidays in Bangladesh. Contact us by email — the address below is displayed as plain text and is not a clickable link.

[email protected]

Please use the subject line "Responsible Gaming Request" so our team can prioritise your message. We aim to respond within 30 minutes during peak hours and within 2 hours at all other times.

Practical Advice

Tips for Playing Responsibly

Whether you are a casual player who enjoys a weekly cricket bet or a regular casino enthusiast, these practical habits will help you keep gambling in its proper place as a form of entertainment.

Set a Budget Before You Start
Decide the maximum amount you are willing to spend before you open the platform. Treat it as the cost of entertainment — not as an investment you expect to recover.
Limit Your Session Duration
Use abaji's session time-limit feature or set a personal alarm. Taking regular breaks — at least 15 minutes every hour — keeps your decision-making clear and prevents fatigue.
Never Chase Your Losses
If you have reached your budget for the day, stop. Attempting to win back losses by placing bigger bets is the single most common path to problem gambling. Accept losses as the cost of the session.
Only Play When You Are in a Good Headspace
Avoid gambling when you are stressed, tired, upset, or under the influence of alcohol. Emotional states significantly impair judgement and increase the likelihood of impulsive decisions.
Talk to Someone You Trust
Keeping gambling completely private can be a warning sign in itself. If you are not comfortable telling a family member or close friend how much time and money you spend on gambling, consider why that is.
Continue Exploring abaji

Play Smart. Play Responsibly.

Now that you are familiar with abaji's responsible gaming tools and commitments, head back to the platform and enjoy cricket betting, live casino, slots, and more — always within your means and always in control.

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For adults aged 21 and above only. Gambling involves risk — please play responsibly and within your means.